These are our standard turn around times. If your order is time sensitive we recommend contacting us prior to placing your order.
2 – 4 Business Days
All production ready jobs received and confirmed by no later than 9:00am PST will be ready to ship between the second business day after receipt and end of business on the fourth business day after receipt.
5 – 7 Business Days
All production ready jobs received and confirmed by no later than 9:00am PST will be ready to ship between the fifth day after receipt and end of business on the seventh business day after receipt.
Production days are Monday – Friday only with exceptions for stated holidays.
When determining turnaround times, orders placed prior to 9:00am PST with approved, print ready files will count the order day as the first business day of the production turn cycle. Orders placed after 9:00am PST will be counted towards the next business day. Requesting proofs may delay the turnaround time as we will not put the order into production until the proofs are approved.
Please note: Turnaround starts from the time we have inspected the files and approved them for print. If Data Graphics does not deem the files production ready (e.g., those with problems or that require a proof), a job has revised files, is placed on hold, or is awaiting proof approval the turnaround starts from time the approval is given.
Our turnaround times refer solely to production. Once production is complete it may take up to one business day for orders to ship. It is our goal to release all jobs as soon as completion of production allows. The last day of your turn-around time is not a guaranteed “in hands” date.
While we make every attempt to meet or exceed the stated turnaround times, turn times are not guaranteed. A variety of issues including but not limited to equipment failure, weather conditions, production errors, etc. may create unplanned delays.